How do I find my serial number? Desktops & All-in-Ones Some products utilize the keyboard shortcut 'Ctrl + Alt + S'; the product information will appear after a short delay. If that doesn't work, this information can also be found on your bar code stickers, typically located on the back of your product. Notebooks Some products utilize the keyboard shortcut 'Fn + Esc'; the product information will appear after a short delay. If that doesn't work, this information can also be found on your bar code stickers, which may be located behind the battery. Printers (Both HP and Samsung) Look for the bar code stickers on your printer.The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
HP USB-C Universal Dock. Transform your HP notebook or tablet into a complete desktop experience with the HP USB-C Universal Dock, which delivers USB-C™ charging[1] and connections for your network, dual 4K displays, and accessories with one cable connection.
Samsung printers refer to a 'product number' as a 'model code' designated with 'M/C', and typically start with 'SL-'. Tablets Your product information is typically located on the back or bottom edge of your product. Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions.
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Contract and volume customers not eligible. HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. And/or other countries.
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Enhance your productivity by turning your Windows® based USB-C™ laptop into a full-scale workstation. This dual-monitor USB-C dock lets you easily connect two monitors (1x HDMI and 1x DisplayPort) using one USB-C cable, with no setup of display drivers required, right out of the box. The USB-C dock provides 60W charging power, and four USB 3.0 ports to connect devices. With easy dual-monitor setup, the dock is ideal for wide-scale use in office workstations. Create a Dual Monitor Workstation This USB-C dock lets you connect dual monitors with flexible options, and with no display driver setup.
Connect your USB-C laptop to:. Dual displays: 1x DisplayPort and 1x HDMI (cable included) at 1920 x 1200 resolution @ 60Hz You can also connect to a single 4K HDMI or DisplayPort display. The included 3.3 ft. (1 m) long USB-C cable makes it easy to position your laptop and improves the video signal quality. Connect Your Devices Unlike some USB-C docks that may drop to USB 2.0 and limit Ethernet performance, this USB Type-C™ dock offers full USB 3.0 and network bandwidth.
This provides faster data transfer speeds when using your USB 3.0 peripherals and supports true Gigabit Ethernet network throughput. USB Type-C™ dock gives you plenty of ports with four USB 3.0 ports, a reliable Gigabit Ethernet port and easy connection to the microphone and headset ports. Connect flash drives, keyboard, mouse or external hard drives using the three Type-A ports (including one Fast-Charge port). Connect a USB-C device with the USB-C port.
60W Charging Power The USB C docking station with Power Delivery will power and charge (up to 60W) your laptop, while powering your devices. The MST30C2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support. Notes:. Ensure your laptop’s drivers, firmware, and operating system are current prior to using the docking station.
Video output capabilities depend on the video card and hardware specifications of the connected laptop. Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your laptop USB-C port supports DP Alt Mode and USB Power Delivery.
Not all Thunderbolt 3 USB-C ports support the full functionality of the Thunderbolt 3 standard. Ensure that your laptop Thunderbolt 3 port supports USB Power Delivery. Warranty Information Warranty 3 Years Hardware 4K Support Yes Bus Type USB-C Chipset ID Cypress - CYPD1122-40 MegaChips - STDP4320 MegaChips - MCDP2850 Cypress - CYUSB3328-88LTXC Cypress - CYUSB3610-68LTXC Texas Instruments - PCM2912APJT Displays Supported 2 Fast-Charge Port(s) Yes Industry Standards USB Power Delivery Specification Rev. 2.0 USB Battery Charging Specification Rev. 1.2 DisplayPort 1.2 with MST IEEE 802.3, IEEE 802.3u, IEEE 802.3ab USB 3.0 - Backward compatible with USB 2.0 and 1.1 Performance Auto MDIX Yes Compatible Networks 10/100/1000 Mbps Full Duplex Support Yes Maximum Data Transfer Rate 5 Gbps (USB 3.0) 2 Gbps (Ethernet; Full-Duplex) Maximum Digital Resolutions Single display - DisplayPort - 3840 x 2160 @ 30Hz Single Display - HDMI - 4096 x 2160 @ 24Hz / 3840 x 2160 @ 30Hz Dual displays - 1x DisplayPort + 1x HDMI - 1920 x 1200 @ 60Hz Lower resolutions are also supported.
Type and Rate USB 3.0 - 5 Gbit/s UASP Support Yes Connector(s) Connector Type(s) 2 - USB Type-C (24 pin) USB 3.0 (5Gbps) Female 1 - DisplayPort (20 pin) Female 1 - HDMI (19 pin) Female 1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female 2 - USB Type-A (9 pin) USB 3.0 Female 1 - RJ-45 Female 2 - 3.5 mm Mini-Jack (3 Position) Female Software OS Compatibility Windows® 7, 8, 8.1, 10 Special Notes / Requirements Note Ensure your laptop’s drivers, firmware, and operating system are up to date prior to using the docking station. For a dual-monitor configuration, the Windows laptop must support MST. A 4K-capable HDMI display is required to achieve 4K resolution Video output capabilities are dependent on the video card and hardware specification of your connected laptop. Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your laptop USB-C port supports DP Alt Mode, as well as USB Power Delivery. USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps Not all Thunderbolt 3 USB-C ports support the full functionality of the Thunderbolt 3 standard.
Ensure that your laptop Thunderbolt 3 port supports USB Power Delivery. This docking station provides up to 60W of Power Delivery to charge your laptop. Some laptops may have specific charging requirements such as the full 60W for charging.
In the event that your laptop is not charging, simply unplug any peripheral accessories attached to the dock’s USB-C port (on back of dock) and the USB 3.0 (Type-A) charging port (on front of dock) during charging. This will ensure the full 60 W of power is available for charging your laptop. You may have heard of MST hubs, and have been wondering what they are, and whether or not they will work in your setup. So what are MST hubs? MST hubs are devices that take one DisplayPort or Mini DisplayPort video connection, and go to many video connections, usually extra DisplayPort, Mini DisplayPort, DVI or HDMI connections. This is accomplished through DisplayPort's MST, or Multi Stream Transport function. MST hubs allow you to mirror / duplicate your monitors so the same window are shown on all of the monitors, or extend your desktop, so that you can have different window on each monitor.
So how can you tell if you can use a MST hub? MST hubs require that the video card's DisplayPort or Mini DisplayPort output support DP1.2 or greater, which supports MST. Some MST hubs also specifically require HBR2, or High Bit Rate 2 support. HBR2 allows for higher resolutions like 4K and up.
You can check whether or not a StarTech.com MST hub requires HBR2 on the individual product pages, under the Technical Specifications tab. There are a few other important things to note. Video cards can technically support DP1.2, but not support MST or HBR2, so it is important to check with your video card manufacturer that your video card specifically supports DP1.2, MST, and HBR2 (if necessary). Currently Mac OSX does not support MST hubs, regardless of whether or not the video card does.
This is an operating system restriction, so running Windows on an Apple computer through a program like Bootcamp will allow you to use MST hubs. Recent versions of DisplayPort include the ability to split to multiple displays from one DisplayPort connection using Multi-Stream Transport (MST). Although you will be able to connect the MST hub to the Mini DisplayPort (mDP) connection on your Mac, Mac OSX does not support MST for NVIDIA and Intel Graphics Processor Units (GPUs). This results in a mirrored image across the outputs of a MST hub and you will not be able to have multiple independent displays on your Mac.
The limitation of NVIDIA and Intel GPUs lies within Mac OSX. If a different operating system is used, such as Microsoft Windows via Bootcamp, you may be able to use the MST functionality of your Mac. You cannot use an MST hub to increase the maximum number of displays that a video card supports. For example, if your video card only supports up to three displays, your display limit will still be three displays even if you use an MST hub. If you have multiple MST hubs connected to the same computer and are experiencing display issues, you should check your video card to make sure that it can support the number of displays that you are using in your setup. If you use an MST hub in your setup, your video card also needs to be compatible with MST technology.
For more information, refer to the following FAQ:. USB-C is a type of USB connector that is capable of supporting the following:. Data transfer speeds up to 10Gbps, if you use USB 3.1. Bi-directional power delivery up to 100W, if both the USB host connection and the device support it. Alternate modes, which deliver different types of data at different speeds.
For example, DisplayPort Alternate Mode (DP Alt Mode). If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ:. Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers.
To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:. The USB-C host connection. The USB-C cable. The USB-C device (for example, a hard drive docking station). To check how much power this device requires, visit the product page, and look on the Technical Specifications tab. For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers. If your laptop is already connected to the Internet when you connect this laptop docking station to your laptop, Windows may automatically install all but one driver.
You can force Windows to automatically install the last driver through Windows Update. To do so, complete the following:. Press Windows key + R. Type devmgmt.msc and press Enter. Under Other devices, right-click the MST30C2DPPD-ETH listing and click Update Driver Software. If the instructions above do not install the driver for you, refer to the following FAQ:. Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed). Navigate to and download the latest software.
The part number and product ID are on the product packaging. Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C: Users yourname Downloads). When the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions. In the list of extracted files, right-click the CypressGx3DriverInstaller.exe file and select Run as Administrator. Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in step 2.
Follow the on-screen instructions to install the software. When prompted to, restart your computer. To confirm that Windows detects your USB device, complete the following:. Press the Windows key+ R, type devmgmt.msc, and press Enter. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.
For example, a USB controller card would be under Universal Serial Bus controllers. Your USB device is listed according to the name of the chipset.
To determine the name of the chipset of your USB device, navigate to and look on the Technical Specifications tab for your product. To confirm that the Mac OS detects your USB device, complete the following:.
Click the Apple icon. Click About This Mac. Click More Info or System Report.
Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards. You may need to refresh the System Information page after you plug in your device.
To do so, press Command + R with the System Information page open. Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to and look on the Technical Specifications tab for your product. If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 8 / 10. On your keyboard, press the Windows key + X and select Control Panel. Click Hardware and Sound, then click Power Options. Click Change plan settings for the plan you want to change. Click Change advanced power settings.
Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled. Click OK to apply the setting. Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Windows 7 / Vista. Click the Start button and select Control Panel. Click Hardware and Sound, then click Power Options.
Click Change plan settings for the plan you want to change. Click Change advanced power settings.
Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled. Click OK to apply the setting. Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows XP. On your desktop, right-click the My Computer icon and select Properties.
Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Right-click the first USB Root Hub device and select Properties. Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power. Click OK to apply the setting. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub” in the name.
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Sometimes an on-board network interface card (NIC) conflicts with a new NIC.
In these cases it is best to disable the on-board NIC. The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual.
You can also disable any NIC in Windows. Here is how you do this: First click Start, or, in Windows 10 and 8, hold down the Windows key and press X. Then click Control Panel. Windows 10. Click Network and Internet. Click Network and Sharing Center.
On the left, click Change adapter settings. Right-click the NIC that you would like to disable and select Disable.
Windows 8. Click Network and Sharing Center. On the left, click Change adapter settings.
Right-click the NIC that you would like to disable and select Disable. Windows 7.
Click Network and Internet. Click Network and Sharing Center.
On the left, click Change adapter settings. Right-click the NIC that you would like to disable and select Disable.
Windows Vista. Click Network and Sharing Center. On the left, click Manage network connections. Right-click the NIC that you would like to disable and select Disable. Windows XP. Click Network Connections. Right-click the NIC that you would like to disable and select Disable.
If you are experiencing flickering issues with the MST hub, your monitors may be at a 59 Hz refresh rate. If they are at 59 Hz, you need to adjust the refresh rate to 60 Hz. In order to change your monitor's refresh rate, complete the following:. Right-click anywhere on your desktop. Click Screen resolution or Display settings.
At the top of the screen, select the monitor that you want to change the refresh rate for. Click Advanced settings or Display adapter properties. On the Monitor tab, click the Screen refresh rate drop-down list. Note: This step may vary depending on your operating system and graphics card. If the displays connected to your MST hub do not wake up after your computer goes to sleep, change the input on the monitor(s) from Auto to the correct input (for example, DisplayPort or HDMI). This prompts the monitor to send its identification data to the correct port instead of scanning for ports when the signal is lost.
After you select the correct input on the monitor(s), press the Scan button to initiate the handshake (EDID) process. For more information on the Scan button, refer to the following FAQ:. If you set the monitor to the correct video port and press the Scan button and the issue is still not resolved, you need to disable sleep mode on your computer. To disable sleep on a computer running a version of Windows, complete the following:.
Open Control Panel. Click Power Options. Note: Depending on how you have the View by options set in Control Panel, you might have to click Hardware and Sound to see Power Options.
Click Change plan settings for the plan in use. For both entries, change Put the computer to sleep to Never.
Click Save Changes. When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:. Video cables. Video source. Video destination. Laptop Docking Station.
USB peripherals. Ethernet Connection To test your setup components, try the following:. Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:. Test each cable individually. Use short cables when you are testing. When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. If you do not see the USB video adapter in Device Manager, refer to the following FAQ:. If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. Check to see if the monitor is being detected by Windows. For more information about testing the USB peripherals and the laptop docking station, visit. When you test Ethernet and the laptop docking station, refer to the following FAQ:. When you test sound and the laptop docking station, refer to the following FAQ:. California Proposition 65 Warning Warning: Cancer and reproductive harm — Safety Measures. If product has an exposed circuit board, do not touch the product under power.
If Class 1 Laser Product. Laser radiation is present when the system is open. Wiring terminations should not be made with the product and/or electric lines under power. Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines. Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
Thank you for your feedback on MST30C2DPPD. We're sorry it stopped working for you. We recommend reaching out to our Technical Advisors at www.startech.com/support for troubleshooting assistance, and if needed, a replacement under MST30C2DPPD's 3-year warranty. We're available 24 hours a day, 5 days a week, to provide support. To clarify the number of USB ports, there are 3 USB 3.0 type A ports, and 1 USB 3.0 type C ports, for a total of 4 ports. We apologize for any confusion this may have caused!